🎶 Refund and Returns Policy of Trendupciteino

📍 Address: 937-1/2 4th St, Reedsburg, Wisconsin
📧 Email: info@trendupciteino.com

Effective Date: March 7, 2025

At Trendupciteino, we are committed to providing our customers with top-quality musical accessories. If you are not satisfied with your purchase, we offer a 30-day return and refund policy under the following terms:

1. Return Conditions

• The item must be in brand-new condition, unused, and in its original packaging.
• Returns must be initiated within 30 days of the purchase date.
• Proof of purchase (receipt or order confirmation) is required.
• Items that have been used, damaged, or altered after delivery are not eligible for return.

2. How to Start a Return

To return an item, please email info@trendupciteino.com with:

• Your order number and receipt.
• A description of the issue and, if applicable, photos of the product.

Once approved, we will provide return instructions. Customers are responsible for shipping costs unless the item was defective upon arrival.

3. Refund Policy

• Once we receive and inspect your return, we will notify you of the approval or denial of your refund.
• Approved refunds will be processed within 5-7 business days and credited to the original payment method.
• Original shipping costs are non-refundable, unless the return is due to our mistake.

4. Exchange Policy

We offer free exchanges if you receive a damaged or incorrect item. Simply email us at info@trendupciteino.com, and we will send a replacement at no extra cost.

5. Non-Returnable Items

• Gift cards and digital products.
• Opened and used violin bows, drumsticks, and wind instrument accessories for hygiene reasons.
• Clearance and promotional items.

By making a purchase at Trendupciteino, you agree to this Refund and Returns Policy. If you need assistance, contact us at info@trendupciteino.com.